Abonnement non fonctionnel + remboursement

Thank you for posting, ​@stylish_Cascadeb8b4.

I am sorry that you have been unable to use your subscription as expected, and I understand your frustration.

I can see that you have already contacted us and that support case ADB-46824454-J7C0 is currently open. Since our team is actively reviewing your situation, I recommend continuing to work through that case so they can investigate the problem you experienced and discuss your refund request.

If you would like to review, update, or track the status of your existing support case, please see:

https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

You can also review Adobe's subscription and refund terms here:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

Please feel free to return to this discussion if you have additional questions, ​@stylish_Cascadeb8b4.

check your account, https://account.adobe.com and verify everything is what you expect.

then sign out of the cc desktop app

then exit the cc desktop app and reopen it.  sign in with the same adobe id/pass used to confirm your subscription.

What happened when you tried to access the apps?

See here:

https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

and here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

You need to have a valid form of payment before you can cancel a subscription and get a refund.

https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html