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didierb65680502
Participant
December 25, 2024
Question

Abonnement supprimé après changement MDP

  • December 25, 2024
  • 3 replies
  • 165 views

Suite au changement de mon "mot de passe" mon abonnement n'existe plus et me demande de prendre un nouvel abonnent ????

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3 replies

kglad
Community Expert
Community Expert
December 25, 2024

did you sign out and then back in to your cc app?

 

if so, and your subscription is not shown:

 

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

if those all fail, change your cc language.  eg, try international english

 

if that fails, change the install location

 

didierb65680502
Participant
December 25, 2024

Bonjour kglad.

 

La deuxième solution a très bien marché et un grand merci à vous pour cette aide.

Je vous souhaite un bon Noël et une très belle nouvelle année à venir.

Cordialement,

Didier Bourderonnet

https://www.didierbourderonnet.com/

kglad
Community Expert
Community Expert
December 25, 2024

thanks for the update- and great to hear! 

 

 

merry christmas/happy hannukah