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Participant
December 3, 2021
Question

Абонплата за пользование Adobe PS

  • December 3, 2021
  • 1 reply
  • 215 views

Добрый день! С моего аккаунта была установлена на двух моих компьютерах программа Adobe Photoshop 2021. Абонплата за пользование PS снималась с двух компьютеров. За ненадобностью, с одного из компьютеров я полностью удалила Cloud и Adobe PS 2021. Правильно ли я понимаю, что абонплата за пользование PS теперь будет взиматься только с одного компьютера?

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1 reply

Community Expert
December 3, 2021

Charge is not based on the number of computers you install the program. As per the terms of your subscription, you can install the app on as many computers as you want, activate it on two and use it only on a single machine at a time. See the official word at the link below

https://helpx.adobe.com/download-install/using/install-apps-number-of-computers.html

Now rearding being charged twice, this surely means you have subscription to multiple services. Did you check you subscribed plans? What does the following link tell you

https://account.adobe.com/plans

If you still need help then you will need to contact support as only they can provide specific answers to account issues. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan