Participant

Answered

About Refund progress

Forum|Forum|1 year ago
June 5, 2025
17 replies
606 views

Dear Adobe employee, I would like to ask about my refund progress, it's been 4 days now and the refund money haven't give back tome after I paid Acrobat pro, RM143.64 and cancel it on that same day I paid it. I thought it suppose to be fast refund because its within 14 days. Originally, my Acrobat pro trial was expired. When is the date refund money?

Cancel subscription

Correct answer Anshul_Nautiyal

Hi @ervinmax_7026,

Thank you for reaching out. As checked on our end, we can confirm that your plan was successfully cancelled on June 2, and the refund has been processed from our side.

As @9336134 Bob mentioned, it may take a few business days for the refund to reflect in your account. If it does not appear within the expected timeframe, we recommend contacting your bank for further assistance.

Let us know if you have any other questions.

Regards,
^AN

ItsL3E

Participant

Hello Adobe team!

Just a quick question, I just switched my Plan from pro to Photoshop since my contracted ended, and i just wanted to double confirm will the amount from my Pro Plan be refunded to my bank account within 5-7 days?

Please let me me know!

Cheers!

kanikas28368183

Community Manager

Hi ItsL3E, I understand you're checking on the refund status.

I can see that a refund was initiated today due to a change in your Adobe plan. Refunds are typically processed and reflected in the original payment account within 5–7 business days, depending on your payment provider.

I hope this helps clarify things. If you don't see the refund after that timeframe, please feel free to reach out again. Thanks!

^KS

ItsL3E

Participant

Hey KS! Thanks for the reply, I will definitely have a look out and let you know if there is anything!

cheers!

Tanishom123

Participant

I want my refund though I signed for 7 days free trial I got charged 349

kglad

Community Expert

@Tanishom123

did you cancel all your subscriptions ?

K

Kanxi

Participant

Hello Adobe Support, I accidentally purchased the Adobe Acrobat Premium annual subscription. I did not intend to buy this plan and realized the mistake shortly after the purchase. I have not used the premium features and kindly request a full refund as a one-time exception. I have already cancelled the subscription. Thank you for your understanding.

kanikas28368183

Community Manager

Hi Kanxi,

I can see that you have an active Acrobat Premium subscription, and it is still within the free cancellation period.

To cancel the subscription online, please follow the steps outlined in this article:

https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

I understand you’d like to resolve this quickly, and I hope these steps help. If you run into any issues along the way, please let us know and we'll be happy to point you in the right direction.

Thanks

Kanika Sehgal

A

avanthika_9128

Participant

I paid 169 and cancelled immediately so i want my refund

kglad

Community Expert

check your account, https://account.adobe.com

what's it show?

A

avanthika_9128

Participant

Hi

kindly refund my money

Peru Bob

Community Expert

I'm not an Adobe employee.

It can take 7-14 business days for a refund to appear on your account.

A

Anshul_NautiyalCorrect answer

Legend

Hi @ervinmax_7026,

Thank you for reaching out. As checked on our end, we can confirm that your plan was successfully cancelled on June 2, and the refund has been processed from our side.

As @9336134 Bob mentioned, it may take a few business days for the refund to reflect in your account. If it does not appear within the expected timeframe, we recommend contacting your bank for further assistance.

Let us know if you have any other questions.

Regards,
^AN

E

ervinmax_7026Author

Participant

The money already refunded. Thank you, Adobe

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