Skip to main content
O
Optimistic_solution7925
Participant
March 14, 2025
Answered

Abrechnungsproblem / Billing problems

  • March 14, 2025
  • 1 reply
  • 488 views

I constantly get a message saying that there is a billing problem with my Creative Cloud Abo 100 GB. 

Checked all the Adobe bills with my bank account – all have been debited from my account.

My payments have always been debited from the same account for years and there have been no changes at all.

Anyway, I updated the payment method as asked (same account as before, typed everything again) also activated and read the mandate notice and received confirmation that the updated billing information has been received.

Still the error remains.

Locked out of Creative Cloud, restarted the computer – did also not work – the error remains.

It always pops up and asks me to update my billing informations when I start an app or during work with an app. 

Absolutely annoying.

Reading through the Adobe community, it looks like I am not the only one with this problem, since there are other users reporting exactly the same problem. 

Please fix this.

    Correct answer Jeffrey_A_Wright

    sign out of your cc desktop app, and then back in using the same id you used to check your account that showed no billing problem.


    Optimistic_solution, I am sorry for any confusion. I am showing that the account you used to post to this public discussion forum has two Adobe Stock memberships that are past due. Please see https://adobe.ly/43OfIFY for information on how to update your payment information.

     

    If you no longer need the Adobe Stock credits and membership, then see https://adobe.ly/43K9GGo for details on how to cancel the Adobe Stock membership. ^JW

    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 14, 2025

    check your account, https://account.adobe.com

     

    does it show a payment problem?  if so, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

    O
    Optimistic_solution7925Author
    Participant
    March 14, 2025

    Thank you very much for your reply.

    My account does not show that there is a payment problem.

    It is in the apps – everytime I start an app, a window pops up and asks me to update my billing informations.

    Also on the starting side of each app in the upper corner,  there is this red note that there is a billing problem.

    Like I said, all the bills have been debited as before and are also visible in my Adobe account.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 14, 2025

    reset the cc desktop app by making sure it's in the foreground, then press:

    Win: Ctrl + Alt + R
    Mac: Cmd + Opt + R

    and, if necessary, restart your computer

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices