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S
Shoran21824661uwtr
Participant
May 1, 2023
Question

Abrechnungsproblem - kann kein Abo verwalten

  • May 1, 2023
  • 2 replies
  • 5640 views

Hallo Liebe Adobe Community,

hallo liebes Adobe Team,
 
ich war gerade eben auf meinem Konto und wollte meine Abos verwalten und evtl. mein Abo wechseln.
 
Jedoch sehe ich, dass es ein "Abrechnungsproblem" gibt. Da ich bisher keine Probleme mit der Zahlung hatte und auch weiterhin normal bezahle, habe ich einfach meine Lastschriftdaten erneut eingetragen und bekam weiterhin die Meldung. 
 
Jetzt habe ich auf Paypal umgeschaltet, bekomme jedoch weiterhin die Fehlermeldung. 
 
Da ich somit auch nicht mein Abo wechseln kann, bitte ich um eine schnell und kurzfristige Lösung dieses Problems.
 
Vielen Dank im Voraus.
 
Liebe Grüße.
 
Shoran

    2 replies

    D
    David Holte
    Participant
    May 8, 2023

    Same problem since 2 weeks. I get a message in all Adobe tools telling me, that there is a payment problem, but they got the money like always. None of the support links work for me. I guess, Adobe don't want me as a customer anymore

    R
    Community Manager
    Rashmi27002770wxveCommunity Manager
    Community Manager
    May 8, 2023

    Hi there,

     

    Happy to help!

     

    Since, this is a community forum, we are happy to share the link that can help you to connect with the Adobe Customer support via chat.

    https://helpx.adobe.com/contact.html?rghtup=autoOpen

     

    If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

     

    Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

     

    Hope the information was helpful to you. Please let me know if you have any further questions.

     

    Sincerely,

    Rashmi Swain

    D
    David Holte
    Participant
    May 8, 2023

    Hello Rashmi,

    thank you for the answer. I can't get help via chat. It says that everybody is busy at the moment.

    Best regards

    Sebastian

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    May 1, 2023

    This space is provided by Adobe, but this is not Adobe support Sorry, nobody here can help with an account or payment problem This is a public forum, you need the link to Adobe support
    , not other users
    Help Center https://helpx.adobe.com/support.html is a good place to start
    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that Adobe's staffing is impacted by the Covid virus,
    so wait times are long
    .
    You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    You MUST also allow 'cookies' in your web browser for the link to work
    .
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person-Meaning
    type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    or
    Twitter tweet @AdobeCare
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message-click
    for more information about scammers https://tinyurl.com/10791730

      S
      Shoran21824661uwtrAuthor
      Participant
      May 1, 2023

      Chat doesnt work...

      Abambo
      Community Expert
      AbamboCommunity Expert
      Community Expert
      May 1, 2023

      Chat works. You will need to use this link: https://helpx.adobe.com/contact.html?rghtup=autoOpen. You also will need to allow cookies and pop-ups. I suggest you disable your add blocker for the Adobe site. You may also use a different browser (the browser you use daily is normally closed with all kinds of utilities, a different browser has more chances to stay “open”).

       

      For you, the link would be: https://helpx.adobe.com/de/contact.html?rghtup=autoOpen

       

      You may also use a different computer or a different device type, like your smartphone or your tablet.

       

       

      ABAMBO | Hard- and Software Engineer | Photographer
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