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Walterthe
Participant
April 21, 2020
Answered

Abusive Piracy Advise- True Owner of Adobe Full Subscription

  • April 21, 2020
  • 2 replies
  • 728 views

I am very upset.

I have a subscription of Adobe Suite Full and when i am work i am receiving annoying screen advices that my software is not original.

Its very invasive and injust since my subscription is ok and original.

When i phone or call the chat in Brazil it is innoperant.

If i continue to receive these annoying advices, injust and annoying, I will have to prosecute .

My request is ADB104602097BR and its ok until 14 April 2021.

These advices are abusive, since i am a real owner, and very slanderous cause, wonder if I was doing a job for a client behind me, in my studio?

You have to protect your copyright but you have to do this with pirates, not with real subscribers.

 

Best regards

Respectfully I want that Adobe resolve this.

 

 

    This topic has been closed for replies.
    Correct answer Nancy OShea

    If you have non-genuine software, protect yourself and remove the offending software right away. It could be an older app from the past or a bogus Flash Player that was downloaded from a non-Adobe website.

    https://www.adobe.com/genuine.html

     

    1. Use the Adobe CC Cleaner tool below to remove ALL Adobe apps from your system.
      https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
    2. Scan your entire system for viruses and spyware.
    3. Restart your computer. 
    4. Re-install Creative Cloud Desktop app followed by your other Creative cloud apps.

     

    Good luck!

     

    2 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    April 21, 2020

    If you have non-genuine software, protect yourself and remove the offending software right away. It could be an older app from the past or a bogus Flash Player that was downloaded from a non-Adobe website.

    https://www.adobe.com/genuine.html

     

    1. Use the Adobe CC Cleaner tool below to remove ALL Adobe apps from your system.
      https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
    2. Scan your entire system for viruses and spyware.
    3. Restart your computer. 
    4. Re-install Creative Cloud Desktop app followed by your other Creative cloud apps.

     

    Good luck!

     

    Nancy O'Shea— Product User & Community Expert
      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      April 21, 2020

      This is a public forum, not the link to Adobe support
      -other users here can't help with an account problem
      Be sure to remain signed in with your Adobe ID before accessing the link below
      -you must also allow 'cookies' in your web browser for this to work
      https://helpx.adobe.com/contact/support.html
      -click the chat icon at the bottom right of the page to open a chat session
      -the chat icon looks like '3 dots inside a circle' at the lower right
      -type AGENT into the chat window to connect directly to a person rather than the AI

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