Skip to main content
Ale0211Arrieta
Ale0211Arrieta
Participant
April 30, 2026
Answered

Accedí al pla prueba el cual cancele antes de que finalice la versión prueba y me cobraron, incluso hicieron un cobro doble como solicito la devolución?

  • April 30, 2026
  • 1 reply
  • 24 views

Necesito que me ayuden, accedí a la versión de prueba y antes de finalizar el tiempo de prueba solicité la cancelación porque no queria usarlo pero resulta que me realizaron 2 cobros de mi tarjeta de débito y sigue vigente el plan, necesito que hagan la devolucion de dichos cobros

    Correct answer Jeff_A_Wright

    Thank you for posting, Ale.


    I am sorry you did not find more value in our services, and any problems you have encountered in managing your commitment to Adobe.


    I can confirm that both of the subscriptions you started recently are still active. I don't see any records of you completing the self-cancel process or trying to contact us, Ale, unfortunately.


    Please see https://adobe.ly/4diHM8H for information on how you can end your current subscription. Any refunds that are issued will be available within 14 days.


    Please use a different device if you continue to find yourself blocked from completing the self-cancel process, Ale. If an organization manages the device or network, you may need their help to interact with us outside this public discussion forum.


    For more details on the cancellation and refund process, see https://adobe.ly/3QzDAsB.


    Please update this public discussion thread if you have any additional questions, Ale. ^JW

    1 reply

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    May 1, 2026

    Thank you for posting, Ale.


    I am sorry you did not find more value in our services, and any problems you have encountered in managing your commitment to Adobe.


    I can confirm that both of the subscriptions you started recently are still active. I don't see any records of you completing the self-cancel process or trying to contact us, Ale, unfortunately.


    Please see https://adobe.ly/4diHM8H for information on how you can end your current subscription. Any refunds that are issued will be available within 14 days.


    Please use a different device if you continue to find yourself blocked from completing the self-cancel process, Ale. If an organization manages the device or network, you may need their help to interact with us outside this public discussion forum.


    For more details on the cancellation and refund process, see https://adobe.ly/3QzDAsB.


    Please update this public discussion thread if you have any additional questions, Ale. ^JW

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices