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Participant
September 30, 2024
Question

Access Denied Adobe substance painter

  • September 30, 2024
  • 2 replies
  • 920 views

Hi everyone,

I've searched through previous discussions to see if anyone has resolved this issue, but I couldn't find a solution, so I'm asking again. When I open Substance Painter (with a fresh student license I just received), I get the following error message:

 

You don't have permission to access "http://commerce-stg.adobe.com/store/segmentation?" on this server.

 

I've already tried the following:

  • Disabling VPN/Proxy
  • Updating Adobe Substance software
  • Logging out and back into my Adobe account
  • Clearing browser cache and cookies

Any help would be greatly appreciated!

 

2 replies

kglad
Community Expert
Community Expert
February 25, 2025

what type of license do you have?

 

eg, does your subscription appear here, https://account.adobe.com

Participant
February 25, 2025

I'm also having this issue directly after renewing my education license and still can't find an answer in Feb 2025.