Access temporarily disabled - emailed code does not work (twice - account now locked)

Forum|Forum|5 years ago
October 9, 2020
3 replies
7888 views

I had the verification code emailed to myself, which I recieved. I entered the digits as sent and it states its not a valid 6 digit number, I had it resend another code - The second 6 digit code also stated it wasnt valid and did not activate my Adobe Acrobat DC I just purchased. The account is now disabled, and it says to contact Adobe Customer Support, which has no links to chats, phone numbers or a person to talk to, other than to post a question to the forums? Anyone have any ideas how to move forward?

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A

adrianoa1562742

Participant

same issue, no fixes??? I contacted support but they did nothing

Just Shoot Me

Legend

I moved your post to a better forum, Account, Payment & Plan.

M

Manan Joshi

Community Expert

To contact support. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan

J

Johanna227745002c99

Participant

I had the same problem and your answer is to log in for support? How am Isupposed to log in to get support if my twice invalid code wont let me log in? supremely stpid answe

r and not at all helpful

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