Inspiring

Answered

Access to the new Adobe Perks portal not working

Forum|Forum|3 years ago
March 7, 2023
8 replies
7223 views

Anyone else who cannot access the offers on Adobe Perks, even though you are logged in to your Adobe account and have a Creative Could plan?

https://www.adobe.com/uk/products/special-offers/adobe-perks.html

Account management

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Correct answer Jeffrey_A_Wright

Hey Jeff, are you guys getting anywhere with this? Since it affects so many different ISPs and browsers, surely it has to do with our Adobe accounts somehow?

Thanks for asking, Roger. I see an update on this issue as recently as today, but nothing which can be shared.

Thank you, everyone, for providing the requested information. I have logged this information, plus details about your account, to help facilitate the discovery of a solution.

K

kimrice531

Participant

I received an email for Adobe partner perks. I am a single Creative Cloud subscriber and have been for years. I can't find access to these perks. I'm in the United States.

kglad

Community Expert

@kimrice531

does this link work for you, https://www.adobe.com/products/special-offers.html

rogerinlondonAuthor

Inspiring

So now it seems as if something has happened since the offers now work for me.

Jeffrey_A_Wright

Legend

Thanks for the update, Roger! Have others been able to redeem the offer successfully?

T

Threebythree

Participant

Same issue here. Tried from Windows PC, Mac and mobile device. Three different ISPs. No way to redeem any offers

Jeffrey_A_Wright

Legend

Thanks, Duncan, George, Threebythree. If you can respond with the Internet Service Provider (or three different providers) each of you utilized, it would be appreciated.

T

Threebythree

Participant

I've tried BT, EE, Virgin, O2

G

GeorgeTMaguire

Participant

Same problem with me! No luck on any of the main browsers on a Mac.

D

duncanp22030779

Participant

Same issue for me from multiple computers, tried from my office PC, my home PC and my home Mac. None of them show the "redeem" buttons.

I'm in the market for a new keyboard as well.

J

Jennie Watson

Participant

Hi Roger,

I'm having exactly the same issue. I'm in the UK and have tried using different browsers on different machines so I don't think it's a local network issue. I've also tried my mobile phone. I did try contacting the Adobe support team via their chat function but they didn't seem to understand what I was trying to access and then the call disconnected so I gave up!

rogerinlondonAuthor

Inspiring

Sorry to hear that. It must be something wrong with the website. I just tried with Microsoft Edge, (which I have only opened once ages ago, so it can not be a problem with cookies or settings) and the result is the same. I think this will be for Adobe to fix for the future.