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December 12, 2025
Question

Accidental Cancel of Adobe Stock, Customer Service want to upsel me!

  • December 12, 2025
  • 2 replies
  • 128 views

Hi

 

I'm having a nightmare with something I think is relatively straight forward.

 

Yep, my adobe stock got accidentally cancelled, just yesterday, and I've been battling trying to get the cancellation revolked.

 

There seems to be an insistance to upsel me a business plan or resell me the same package and me lose all my credits!

 

To me this seems simple, I've seen Ani on here do it for people for example.

 

Could anyone help or have any advice, I'm desperate to reclaim what was a stupid error on our part.

 

Cheers!

2 replies

John T Smith
Community Expert
Community Expert
December 12, 2025

I don't know about Stock, but many messages about other subscriptions have all said the same thing... when you cancel a subscription it is GONE and you have to start a new subscription

Jeffrey_A_Wright
Legend
December 12, 2025

Aaron, I am sorry for any confusion you found while attempting to change your plan. As was discussed in case ADB-43048189-N9M9 once you begin the self-cancel process for Adobe Stock, as listed at https://adobe.ly/4q9ovuc any credits will be immediately lost.

 

I do see that we have offered to help you start a new subscription and restore any lost credits. Please use the steps listed at https://adobe.ly/3MzFB5V to review or provide input on the recently closed cases. If you are unable to reopen the case, then reference ADB-43048189-N9M9 and click on https://adobe.ly/4q6GYaO so someone can help you further. ^JW

kglad
Community Expert
Community Expert
December 12, 2025

you have to use adobe support.