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Participant
January 23, 2021
Question

Accidental cancellation of account

  • January 23, 2021
  • 2 replies
  • 209 views

I accidentally cancelled my renewal today but want to renew.  How and where can I do this.  I pay via PayPal.

This topic has been closed for replies.

2 replies

ProDesignTools
Community Expert
Community Expert
January 23, 2021

How to renew or restart your Creative Cloud membership:

 

https://helpx.adobe.com/manage-account/using/renew-restart-extend-membership.html

 

John T Smith
Community Expert
Community Expert
January 23, 2021

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730