Accidental paid subscription - how to contact real person for refund ?

Question

HelloMy employer already has a corporate subscription to Adobe.However I have just realised that back in August I accidentally clicked on a paid link & have been paying £4.99 every month ever since.Please note I have never opened or used this paid service.I have now just realised & cancelled.I have tried to contact Adobe but only get the virtual chat assistant. This then leads me to a paid link - £1 + £24.00 ....ie having to pay to refund my original payments !!!!!!!Please can anyone help me with next steps to obtain a refund ?Any help greatly appreciated

gupta shivangi · Accepted Answer

Hi @Borischelski,Thanks for writing in. I checked and found that you have cancelled all your active subscriptions. The last day for the subscription term will be March 21, 2025.Let me know if you have any questions. ^SG

kglad · Answer

yes, you have to cancel during the trial or subsequent 1 week grace period to be eligible for a refund. otherwise, you're subject to a penalty if you canceled an annual subscription before the term date. here are the details, https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

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