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pauline_7210
Participant
April 1, 2025
Answered

Accidentally canceled my subscription

  • April 1, 2025
  • 1 reply
  • 534 views

I accidentally clicked on to cancel my subscription and don't wish to do this. 

 

Correct answer gupta shivangi
I only want to keep the original adobe I am told I have but don't want to cancel all adobe just extra and I thought I cancelled it totally which I don't want.

Pauline Kesteven

Thanks for confirming, Pauline. As my colleague mentioned, you have an active subscription to Adobe Acrobat since 3 years and 11 months. The subscription will renew on April 30.

You don't need to purchase a new one. Let us know if you have any questions.
^Shivangi

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 1, 2025

unfortunately, that can't be reversed.  you'll need to start a new subscription.

Kanikas
Kanikas
Legend
April 1, 2025

Hi pauline_7210,

As I understand you had cancelled your subscription, however, I see that you have an active Acrobat subscription under the same ID as with this community. Do you have another subscription under a different ID? If not, the Acrobat subscription is still active. Feel free to let us know if you have any issues using the product.

 

Thanks 
^KS

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