Participant

Answered

Accidentally cancelled my plan

Forum|Forum|6 years ago
March 14, 2019
5 replies
3983 views

I accidentally cancelled my account and was charged. I am an art major college student and did intend to cancel the account. I use it pretty much all the time, and would like to reverse what I have done. Can someone help me ?

Creative Cloud

Correct answer Ani*Adobe

Hi there,

Apologies for the delay. It's taking more time than excepted.

Be rest assured that I have escalated your order to be reactivated.

Thanks for your patience in resolving this issue.

^Ani

T

tanner_4647

Participant

@Ani*Adobe Just had a horrible experience with customer service. I have two accounts, and I had to constinatly sign in and out between them. Support sent me Adobe's offical stance that they cannot merge but to cancel and repurchase under a new account. So me, being logged into the account that needed canceling went ahead and canceled first. Then when I logged into the desired account- BOOM PRICE HIKE!. I then went back to try and uncancel, no can do... reached out to customer service again to try and have it resolved, and they have not tried to help me. They just keep apologizing and saying there is nothing else that can be done. I have been a customer since 2017 I think and I am feeling grosely betrayed by Adobe. I also work in SAAS and I have seen your previous responses. This can be fixed, and support is just not opting in to do so. I am very sad.

kglad

Community Expert

they can offer some compensation (eg, some free months with your new subscription) but they can't undo what's been done.

Ani*Adobe

Community Manager

Hi there,

Your plan for creative cloud all apps is active now. Please sign out of CC desktop app and then sign back in again to see the changes.

Learn how to activate and deactivate Creative Cloud apps

Kindly update this thread if you run into any issues. Thank you for your patience in resolving this issue.

^Ani

Ani*Adobe

Correct answer

Community Manager

Hi there,

Apologies for the delay. It's taking more time than excepted.

Be rest assured that I have escalated your order to be reactivated.

Thanks for your patience in resolving this issue.

^Ani

AxelMatt

Community Expert

This is a public forum, not Adobe support... Sorry, but we can't help with your specific problem.

You have to contact Adobe staff to help (click below).

Chat help: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

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jordenj9239858Author

Participant

Did not intend to cancel the account

Abambo

Community Expert

Contact Customer Care -- only Adobe can help here as there is no user option to revert a cancel once it is confirmed!

ABAMBO | Hard- and Software Engineer | Photographer

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