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Participant
June 21, 2020
Question

Accidentally cancelled my plan

  • June 21, 2020
  • 3 replies
  • 214 views

I accidentally cancelled my plan when I didn't mean to. Can someone help and reverse this before the service ends? Thank you!

    This topic has been closed for replies.

    3 replies

    Just Shoot Me
    Legend
    June 21, 2020

    I moved your post to a better forum, Account, Payment & Plan.

    Nancy OShea
    Community Expert
    Community Expert
    June 21, 2020

    This is a user-to-user forum. Nobody here can help you with this. 

    A subscription has 2 possible states -- active or cancelled. 

    You cannot undo a cancelled order.  Purchase a new plan to replace the one you just cancelled.

     

    Nancy O'Shea— Product User & Community Expert
    John T Smith
    Community Expert
    Community Expert
    June 21, 2020

    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link below
    -you must also allow 'cookies' in your web browser for this to work
    https://helpx.adobe.com/contact/support.html
    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -or https://helpx.adobe.com/contact/phone.html