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Cobalt Cursor
Participant
December 27, 2019
Answered

Accidentally entered wrong birth year, cannot log in to Behance - Access denied

  • December 27, 2019
  • 2 replies
  • 7617 views

When I attempted to log in to Behance with my Adobe ID, I accidentally entered the wrong birth year when I was prompted to enter my birthday and now I cannot access my account

    This topic has been closed for replies.
    Correct answer Nancy OShea

    Switch to a different browser and try again.  If that doesn't work, you'll need to contact Behance support directly.

    https://help.behance.net/hc/en-us/requests/new?ticket_form_id=4164

     

    2 replies

    P
    Phil Robertson UX
    Participant
    June 13, 2023

    Also try - close all Adobe apps, open the creative cloud desktop app, sign out from there and sign in again and then open photoshop beta - starts working again without having to update behance age ID.

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    December 28, 2019

    Switch to a different browser and try again.  If that doesn't work, you'll need to contact Behance support directly.

    https://help.behance.net/hc/en-us/requests/new?ticket_form_id=4164

     

    Nancy O'Shea— Product User & Community Expert
      C
      Cobalt CursorAuthor
      Participant
      December 28, 2019

      Thank you for your prompt answer. Problem solved!

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