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Question

Accidentally Subscribed to Premier Pro

Forum|Forum|1 year ago
October 19, 2024
2 replies
262 views

Last month I accidentally subscribed to premier pro , I never used it at all . Never downloaded it , and I used 0 credits .

I want to cancel the subscription but since it is an annual subscription billed montly , they want to charge me $140ish to cancel .

I literally never used the service , I would just like to end my subscription. Can someone please help ?

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Community Expert

Community Expert

For anyone else reading this, When you 'click to agree' to the subscription terms while starting a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription
-LONG discussion here, with link to Nancy O'Shea 'arrows' in subscription information
-And the difference between an actual Monthly subscription and Annual paid Monthly
My Oct 4 2023 reply here discusses the different payment plans
https://community.adobe.com/t5/account-payment-plan-discussions/adobe-scam-1-year-subscription-payment/td-p/14133040
AND
https://community.adobe.com/t5/account-payment-plan-discussions/adobe-s-subscription-amp-cancellation-terms/td-p/12648724
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

Community Expert

Community Expert

make your plea to adobe. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.