Hi last month I signed up with a wrong email, even unexisting one email and paid monthly fee with it.My wrong account keeps being monthly charged and I have no idea how to cancel it since it does not exist.What should I do :(? Should I change my bank account so I ll be not charged monthly and how do I get a refund if possible? 😞

Participant

Answered

Accidently signed up monthly subs with a wronf email

Hi last month I signed up with a wrong email, even unexisting one email and paid monthly fee with it.
My wrong account keeps being monthly charged and I have no idea how to cancel it since it does not exist.
What should I do :(? Should I change my bank account so I ll be not charged monthly and how do I get a refund if possible? 😞

This topic has been closed for replies.

Correct answer Peru Bob

Please go to Adobe Customer Service:
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

Community Expert

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

Participant

Thank you, you just saved my life.

Correct answer

Community Expert

Please go to Adobe Customer Service:
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html