Accoount relocation

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I desperately need to speak with an agent to transfer my account without cancellation fees due to my relocation.

Community Manager

Hi Moh_graphiste,I understand this can be confusing.

I can see that you have an active account associated with the same email address used for this community. There is also an active Creative Cloud Pro subscription on the account. The account is currently registered in France.

If you'd like to change the country associated with your account, please follow the steps provided in the help article. Link: Change the country associated with your Adobe account.

If you run into any issues or have questions along the way, feel free to let us know. We'll be happy to point you in the right direction.

Thanks
^KS

M

Moh_graphisteAuthor

Participant

Thank you for your reply. However, it doesn't solve my problem, as my main goal is to transfer my subscription to the country where I've settled, so that I can benefit from the local rate.

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kglad

Community Expert

you can change countries as explained by @kanikas28368183, but if you want a different rate you’ll need to cancel your current subscription and start a new one after making sure your using the correct country.

The country associated with your adobe id must match the store you purchase from and must match the payment address. if that doesn't work for you, don't bother proceeding. otherwise, change what's necessary:

change your country on adobe.com, https://www.adobe.com/international/selector/

change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

change currency - https://forums.adobe.com/thread/1999694

change store - http://www.adobe.com/store_selector/storeselector.html

change adobe.com website language - https://forums.adobe.com/thread/1999693

change age - https://helpx.adobe.com/nz/creative-cloud/kb/you-eligible-cc.html

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kanikas28368183

Correct answer

Community Manager

Hi Moh_graphiste,I understand this can be confusing.

I can see that you have an active account associated with the same email address used for this community. There is also an active Creative Cloud Pro subscription on the account. The account is currently registered in France.

If you'd like to change the country associated with your account, please follow the steps provided in the help article. Link: Change the country associated with your Adobe account.

If you run into any issues or have questions along the way, feel free to let us know. We'll be happy to point you in the right direction.

Thanks
^KS

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