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Question

Is it possible to reactivate a deleted account?

I deleted my account associated with my school email address because my school was granted free student download, but upon signing in, I chose the option "continue with Google" which resulted in a normal free membership, and since I could no longer log in with that email address in any other way, I thought I could solve this by deleting my account and create a new account again, but the email address would still be recognized as an existing account, even though on the sign-in page it would be recognized as "deactivated." How could this be solved?

John T Smith · Answer

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also: beware of answering anyone who sends you a private message
-click here for more information https://tinyurl.com/10791730

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