Account Access help

Question

Hello, I am unable to access my email account that's associated with Adobe student account, and I lost the phone that is linked to the account through 'Account Access' app.
I tried changing the primary email address to a personal address, but it's followed up with a 2fa prompt. The two mediums of verifications are my student email address and the application. My phone number is saved in the account profile, but that option isn't provided. Is there any hope of recovery?

John T Smith · Answer

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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