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Participating Frequently
September 15, 2023
Question

account.adobe.com blank page

  • September 15, 2023
  • 4 replies
  • 995 views

Hi,
tried for the past few days the page turn out blank

tried different browsers and private mode nothing helps...

This topic has been closed for replies.

4 replies

Shivangi_Gupta
Community Manager
Community Manager
September 19, 2023

Hi @Kobi0101,

We're sorry for the experience you had. Do you have any case reference number? We'd like to check the case history to avoid asking you the same troubleshooting steps you've already performed.

Also, we'll be able to check which team is handling the case and get it addressed ASAP.

Regards,

Shivangi 

Kobi0101Author
Participating Frequently
September 19, 2023

Thanks

Adobe Case ADB-31007639-F3Y1

Participant
November 7, 2023

Hi how are you? did you get your problem solved? i'm with the same issue

 

Kobi0101Author
Participating Frequently
September 19, 2023

new update for anyone facing same issue...
adobe has NO support!
after few agents on chat they schedualed a phone call with some girl who didnt know what to tell me except the same she asked me for a screenshot! so i sent a screenshot of a white blank page... rediculous!!
then they sent me an email saying "wait a few days its probably a glitch" yeah week long glitch...

such a waste of time with these guys never helped me in anything

kglad
Community Expert
Community Expert
September 19, 2023

@Kobi0101 

 

what if you use your mobile phone browser (with wifi disabled) to view your account page?

Kobi0101Author
Participating Frequently
September 23, 2023

tried that also. still blank page with and without wifi

kglad
Community Expert
Community Expert
September 15, 2023
Kobi0101Author
Participating Frequently
September 16, 2023

yes, also tried from the profile icon and any other way i could find

kglad
Community Expert
Community Expert
September 16, 2023

@Kobi0101 

 

there are adobe servers in a variety of world regions and there can be adobe outages in a particular region.  however, i didn't see a report yesterday (nor today) of any outages anywhere, https://status.adobe.com/

 

account management is under "adobe serves" at the above status link.

 

i'd suggest contacting adobe support to see what they can tell you (and please update this if you get more info). there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

Kevin Stohlmeyer
Community Expert
Community Expert
September 15, 2023

Hi @Kobi0101 where are you located?

Kobi0101Author
Participating Frequently
September 16, 2023

what that has to do with anything?