Skip to main content
Participating Frequently
Jul 27, 2026 3:48 PM UTC
Answered

Account and data Deletion

Hello,

I would like to delete my Adobe account and data. I have no subscriptions. I have tried using the “Data and privacy” section, only to get a red triangle and an error. The chatbot does not help and the agents only refer me back to the “Data and privacy” section or just leave the conversation.

RED TRIANGLE ERRORS

Can I get my account and data deleted please?

    Jeff_A_Wright
    Jeff_A_WrightCorrect answer
    Community Manager
    Jul 27, 2026 5:32 PM UTC

    Thank you for posting to this public discussion forum, ​@King12345.

     

    I apologize for any problems you encounterd managing your Adobe account.

     

    I see that you were able to reach us successfully in case ADB-46365341-T1J3 and your request for deletion has been submitted. Please use the steps listed at https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html if you have any additional questions of feedback.

     

    If you have any other questions, ​@King12345, then please update this public discussion thread.

    10 replies

    King12345Author
    Participating Frequently
    Jul 27, 2026 3:58 PM UTC

    Thanks for the response….. ok, so the link you provided gives instructions to use the “Data and privacy” section… which does not work (see the above message).

    It does not work…

     

    Translate
    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    Jul 27, 2026 5:32 PM UTC

    Thank you for posting to this public discussion forum, ​@King12345.

     

    I apologize for any problems you encounterd managing your Adobe account.

     

    I see that you were able to reach us successfully in case ADB-46365341-T1J3 and your request for deletion has been submitted. Please use the steps listed at https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html if you have any additional questions of feedback.

     

    If you have any other questions, ​@King12345, then please update this public discussion thread.

    Translate