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King12345
Participating Frequently
July 27, 2026
解決済み

Account and data Deletion

Hello,

I would like to delete my Adobe account and data. I have no subscriptions. I have tried using the “Data and privacy” section, only to get a red triangle and an error. The chatbot does not help and the agents only refer me back to the “Data and privacy” section or just leave the conversation.

RED TRIANGLE ERRORS

Can I get my account and data deleted please?

    解決に役立った回答 Jeff_A_Wright

    Thank you for posting to this public discussion forum, ​@King12345.

     

    I apologize for any problems you encounterd managing your Adobe account.

     

    I see that you were able to reach us successfully in case ADB-46365341-T1J3 and your request for deletion has been submitted. Please use the steps listed at https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html if you have any additional questions of feedback.

     

    If you have any other questions, ​@King12345, then please update this public discussion thread.

    返信数 10

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 27, 2026

    see https://helpx.adobe.com/manage-account/using/delete-adobe-account.html#:~:text=Delete%20Adobe%20Account%201%20Make%20a%20local%20copy,Then%20click%20Confirm%20delete%20account%20.%20See%20More 

    K
    King12345作成者
    Participating Frequently
    July 27, 2026

    Thanks for the response….. ok, so the link you provided gives instructions to use the “Data and privacy” section… which does not work (see the above message).

    It does not work…

     

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity Manager解決！
    Community Manager
    July 27, 2026

    Thank you for posting to this public discussion forum, ​@King12345.

     

    I apologize for any problems you encounterd managing your Adobe account.

     

    I see that you were able to reach us successfully in case ADB-46365341-T1J3 and your request for deletion has been submitted. Please use the steps listed at https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html if you have any additional questions of feedback.

     

    If you have any other questions, ​@King12345, then please update this public discussion thread.

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