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Sergio225986945deb
Participant
January 11, 2022
Question

Account blocked

  • January 11, 2022
  • 1 reply
  • 119 views

I got my account blocked for some reason. I created a new account and paid another subscription because I needed to keep working. Now I have 2 subscriptions because I can't log in to the blocked account to cancel the subscription. Support does not answer, I have tried the chat, I have tried calling, nothing.

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1 reply

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
January 12, 2022

Sergio, sorry you are encountering problems contacting us.  I do show that you started a chat session but were unexpectedly disconnected.  Please use a different device to begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen.  If the chat window still fails or is disconnected, please use a different device on another network.  You can also click on the link for Contact Options, pictured below, to be given the correct phone number to contact our support team in your country.

 

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