account blocking

Forum|Forum|2 years ago
September 23, 2023
9 replies
996 views

Why did Adobe block my account and cancel my subscription for a year? I paid for it on September 12 and on September 21 it was turned off!!! How is this possible? Why? Nobody returned my money and there is no feedback. How can I turn my subscription back on or get my money back?

This topic has been closed for replies.

Correct answer Nancy OShea

When paid plan reverts to trial, follow these steps.

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

Log-out and log-in again.

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Hope that helps.

Syed Dulal Ali

Participant

I dont understand wht is the mistake and why blocked for submitting content that violates Adobe Stock submission guidelines, please relise my Account

kglad

Community Expert

@Syed Dulal Ali

contact adobe support.

Nancy OShea

Correct answer

Community Expert

When paid plan reverts to trial, follow these steps.

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

Log-out and log-in again.

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Hope that helps.

Nancy O'Shea— Product User & Community Expert

K

Ksenia3244167554ucAuthor

Participant

Hi! Thank you but my plan has disapeared everywhere (in the web version of my account too).

kglad

Community Expert

contact adobe support. you may need to use twitter.

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.