Participating Frequently

Answered

Account cancellation (not membership)

Forum|Forum|1 month ago
March 2, 2026
4 replies
71 views

Hi, I need to cancel my ACCOUNT. Not my membership or plan.

I moved countries and they told me the only way to change my account contry is by cancelling it and opening a new one. But I can't find how to.

All the questions are about cancelling memberships.

How do I cancel my account?

Correct answer Jeffrey_A_Wright

@RChiarella thanks for posting to this public discussion forum.

I am sorry, but you will be unable to make any changes to your account until we receive payment for the services rendered. Please see https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/retry-failed-or-missed-payment.html for information on how to correct your account and put it in good standing.

Jeffrey_A_WrightCorrect answer

Legend

@RChiarella thanks for posting to this public discussion forum.

I am sorry, but you will be unable to make any changes to your account until we receive payment for the services rendered. Please see https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/retry-failed-or-missed-payment.html for information on how to correct your account and put it in good standing.

R

RChiarellaAuthor

Participating Frequently

But the reason I need to delete my account it’s exactly because I can’t pay for the plans with the account being in the country I left. My plan is not active because I didn’t pay for it, because my card doesn’t work anymore.. so there isn’t any services that I used without paying.

Are you saying I need to pay for one more year in an account from a country that I don’t live anymore to be able to delete my account to open a new one in the country I live now? (and that, for what I’ve seen, I can’t even use the same email on the new one, even if I delete this one?)

Isn’t really just one option to change my country? Sound awfully complicated for such a simple problem.

kglad

Community Expert

then contact support to sort this.

Peru Bob

Community Expert

Keep in mind that if you delete your Adobe account, any email associated with the deleted account may not be used to start a new account.

R

RChiarellaAuthor

Participating Frequently

yeah, when I asked someone told me that, than I asked again and they said that if I deleted my account I could open a new one with the same one.. It’s very confusing.

John T Smith

Community Expert

I don’t work for Adobe, but I’ve seen this in the past

Be sure that everything matches
Manage your cloud plan https://helpx.adobe.com/manage-account.html
https://helpx.adobe.com/manage-account/using/update-billing-information.html?linkId=100000307515930
https://helpx.adobe.com/manage-account/using/update-vat-id-for-eu-countries.html?linkId=100000307515931
Country https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html
Credit card https://helpx.adobe.com/manage-account/using/update-billing-information.html
Store http://www.adobe.com/store_selector/storeselector.html

kglad

Community Expert

you need to cancel all subscriptions first,

you must cancel your subscription within the refund period. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

then go to https://helpx.adobe.com/in/manage-account/using/delete-adobe-account.html and follow the steps

R

RChiarellaAuthor

Participating Frequently

So I need to pay for a suspended plan, to be able to cancel that plan and get a refund, to be able to delete my account, to be able to create a new account (but not with the same email for some reason) in a different country to pay for the same plan I cancelled in a different country? 😭😭

Where can I suggest Adobe to just create a “change account country” setting? 😭

kglad

Community Expert

again, contact support. we can’t see the details of your subscription and those details matter.

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