Account charged twice [Changed by moderator to remove email address]

Question

It has bee noticed from last 4 to 5 months you have been deducting from my card account twice for the monthly payments one by between 12-14 other by 22-25 of every month so I stopped the payments it considered as cheating so please check the account and rectify the same.

kglad · Accepted Answer

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

thejanebradbury · Answer

You can get help with your account billing here. Sign in to Adobe using your Adobe ID email. Use a browser that allows pop-up windows, and look for the little chat bubble.
https://helpx.adobe.com/uk/support/support-new/account-billing.html

Also, AdobeCare on Twitter are very helpful, so give them a try too. Don't put any personal, identifying information in your initial tweet, just the outline of your problem and they'll tell you what to do.
https://twitter.com/AdobeCare

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