account deletion

Forum|Forum|3 days ago
July 19, 2026
2 replies
19 views

I have been trying to close my Adobe account for months. Whenever I attempt to delete my account, I receive a warning about a payment-related issue. Even after making a payment, I still encounter an error when trying to delete the account.

M

mgblglAuthor

Participant

The last time I made a payment, I kept encountering errors when trying to delete my account and was unable to do so. I am stuck in a vicious cycle.

Karl Heinz Kremer

Community Expert

What is the exact text of the message? Is it a warning or an error? If it’s just a warning, you should be able to ignore it.

M

mgblglAuthor

Participant

The text message is “There was an issue with your payment information. You need to update your payment information before cancelling your plan.”. I can not ignore.

If I enter a new payment method, I will end up making a payment, but I want to delete my account without paying.

Karl Heinz Kremer

Community Expert

Then your only option is to talk to Adobe’s customer service. There is nothing we can do. Most of us here are users of Adobe’s technology and we don’t have access to Adobe’s internal systems.

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