Skip to main content
mgblgl
Participant
Jul 19, 2026 5:42 AM UTC
Question

account deletion

I have been trying to close my Adobe account for months. Whenever I attempt to delete my account, I receive a warning about a payment-related issue. Even after making a payment, I still encounter an error when trying to delete the account.

    4 replies

    mgblglAuthor
    Participant
    Jul 19, 2026 11:13 AM UTC
    The last time I made a payment, I kept encountering errors when trying to delete my account and was unable to do so. I am stuck in a vicious cycle.
    Translate
    Karl Heinz Kremer
    Community Expert
    Karl Heinz KremerCommunity Expert
    Community Expert
    Jul 19, 2026 10:37 AM UTC

    What is the exact text of the message? Is it a warning or an error? If it’s just a warning, you should be able to ignore it. 

    Translate
    mgblglAuthor
    Participant
    Jul 19, 2026 11:12 AM UTC
    The text message is “There was an issue with your payment information. You need to update your payment information before cancelling your plan.”. I can not ignore. 
    If I enter a new payment method, I will end up making a payment, but I want to delete my account without paying.
    Translate
    Karl Heinz Kremer
    Community Expert
    Karl Heinz KremerCommunity Expert
    Community Expert
    Jul 19, 2026 11:18 AM UTC

    Then your only option is to talk to Adobe’s customer service. There is nothing we can do. Most of us here are users of Adobe’s technology and we don’t have access to Adobe’s internal systems. 

    Translate
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices