Account doesn't a cancel option

Question

Hi there,

I have been going round in circles for the last couple of hours and would be gratful of some help.

I have a free account with no plans and I would like to cancel it completely but there is no option to cancel it as I don't have a plan set up. All the links to online chat are not working even with cookies enabled and I have followed countless cancellaiton links but none seem to apply on my account.

Please could someone help me with this?

Many thanks

kglad · Accepted Answer

check https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if the above link doesn't help you cancel, using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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