Account email typo, cannot change the email address and PINS to install set to incorrect email

Question

Basically Adobe was purchased through dell and when activating the license the email address had a typo that I apparentely missed. So It assigned that license to an incorrect account. I log into said account and I cannot change the email address until I verify it, which I cannot. I then called and asked if they could just move the email to the appropriate account and the lady I spoke to seemed pretty clueless. They said they would escalate and get back to me in 5-7 days! So in those 5-7 days (if they even get back to me) I cannot use this product I purchased. I attempted to just log in to adobe w/ this new account but it's sending a PIN to an address which I do not control due to the typo obviously. If it was just a gmail account something I could create that account but this is under and ISP and I cannot add this account. Does anyone have any suggestions how we can fix this??

Thanks
Dave

coryg29306022 · Accepted Answer

Unfortunately I came here because the phone support hasn't been much help to this point. I have no why idea this is so complicated NOR why adobe allows a license to be tied to an account that was just set up and doesn't have a verified email address. Horribly flawed system.

Finally got this resolved but Adobe made it entirely too difficult. They ended up closing my case w/o contacting me. I found out they emailed the new code to the INCORRECTLY spelled email address that I told them were could not verify/view! You can't make this stuff up.

Thanks adobe, you make it so easy to move away from your products.

Jeffrey_A_Wright · Answer

Cory, I am sorry you redeemed your software license provided by Dell to the wrong account. I reviewed the account you used to post to this public discussion forum, but I don't see any recent support, and the account seems well-established.

If you mistakenly redeem your code to an account that you cannot access, then please contact the provider, in this case, Dell, for a replacement code. I would recommend you verify you are logged in with the correct account when you complete the redemption code process listed at https://adobe.ly/4nnobqg.

For more information on using redemption codes, see https://adobe.ly/47BNLDh. ^JW

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