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Bianca_De Heer6456
Participating Frequently
September 15, 2026
Question

Account geschorst vanwege frauduleuze activiteiten? Ze zeggen dat , maar ik had gewoon een abonnement

  • September 15, 2026
  • 14 replies
  • 69 views

Ik kreeg een mail dat mijn account gedeactiveerd is vanwege frauduleuze activiteiten. Daar schrok ik van. Ze zeggen dat het te maken heeft met software die niet officieel via Adobe is gegaan. Dat klopt niet. Ik had een betaald account via Adobe zelf en werkte via de website of de gedownloade apps van Adobe. Er wordt mij alleen geadviseerd om een nieuw Adobe id aan te maken. Ik vind dit echt niet kunnen. Het kan ook echt niet, ik betaalde elke maand voor Adobe. Ik voel me opgelicht. Ik kan niks meer doen en verder geen uitleg.

    14 replies

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity Manager
    Community Manager
    September 15, 2026

    Thank you for posting, ​@Bianca_De Heer6456.

     

    I can understand how concerning and disappointing it must be to have your account suspended when you've been paying for an Adobe subscription and have invoices showing your purchase history.

     


    I can confirm that you already have an active support case, ADB-47092186-P8C4, which was opened yesterday. Our account specialists can review the details of your account, the suspension, and any supporting documentation you have provided.

     


    Please continue working through that case if you have additional questions or information to share. You can review the case details, add comments, and check for updates here:

    https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

     


    Bianca, I understand that this situation has not been the experience you expected, and I appreciate your patience while the case is being reviewed. Please review the case for any updates or requests from our team, and update the case if you have any additional information that may help with the investigation.

      Bianca_De Heer6456Author
      Participating Frequently
      September 15, 2026

      Thank you Jeff! The link you provided doesn’t work (yet). I will check later if the link is actually active. The situation is really disturbing. I understand that it’s not the worst that could happen in the world, but it feels so unfair. Thank you for your kind reaction and picking this case up. I really appreciate this.

      Jeff_A_Wright
      Community Manager
      Jeff_A_WrightCommunity Manager
      Community Manager
      September 15, 2026

      My apologies, ​@Bianca_De Heer6456 please use https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to access support case ADB-47092186-P8C4.

      Community Expert
      Manan JoshiCommunity Expert
      Community Expert
      September 15, 2026

      There should be some contact information on the email you got from Adobe. Try contacting on that. However, do make sure it is a legit email and your account is actually suspended. Check your account at https://account.adobe.com/plans

      -Manan
      Bianca_De Heer6456Author
      Participating Frequently
      September 15, 2026

      Thank you for your reply! It is real, i contacted via chat. All they say is that can make a new Adobe id. But it’s all not based on facts. I had a payed subscription , so there is no fraud. It feels very unfair 

      Community Expert
      Manan JoshiCommunity Expert
      Community Expert
      September 15, 2026

      So they say that they can’t restore the subscription?

      -Manan
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