account [has been doubled]

Forum|Forum|6 years ago
January 5, 2020
2 replies
215 views

Hello

I found out that I had opened a new account without my knowledge? how can this happen? because I didn't visite this webpage the day that it had happened at all and I did use another email address? and that one is also a question mark to me as well that this webpage did know that I had two email addresses with totally different names but still the count/billing number was the same? How can you open a new account without visiting the webpages and or knowing that this had happened?

Wishes M

Account management

This topic has been closed for replies.

Nancy OShea

Community Expert

Maybe your computer was hacked. Maybe you posted personal information online where the public could see it. It's not hard to create an adobe account with somebody else's e-mail address and name. If you think your credit card may have been compromised, contact your bank immediately and file a fraud complaint with local law enforcement.

Nancy O'Shea— Product User & Community Expert

marikaj75687117Author

Participant

Hello Nancy

thanks for the fast reply

Yes I think you are right and I have to contact my bank

thank You

marika

John T Smith

Community Expert

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded