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Participant
January 21, 2025
Answered

Account Issue

  • January 21, 2025
  • 4 replies
  • 322 views

Hi there, I have subscribed to Acrobat Pro trial plan, and now I am trying to cancel it, but for some reason the webpage doesn't work. I can't see my plans and instead there is a message “Unable to load data. An error occurred. Please try again.” Any suggestions how to solve this? Thank you in advance.

 

Correct answer Shivangi_Gupta

Thanks for tagging me @kglad.

Hi @vahagns52188722,

We appreciate you reaching out. I checked your account and found that you have cancelled your trial.

Let us know if you have any questions. 

We will be happy to help.

 

Regards,

Shivangi

4 replies

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity ManagerCorrect answer
Community Manager
January 21, 2025

Thanks for tagging me @kglad.

Hi @vahagns52188722,

We appreciate you reaching out. I checked your account and found that you have cancelled your trial.

Let us know if you have any questions. 

We will be happy to help.

 

Regards,

Shivangi

kglad
Community Expert
Community Expert
January 21, 2025

@Shivangi_Gupta 

 

it looks like we're supposed to use slack to flag employees for this.  i'm still trying to figure it out.

John T Smith
Community Expert
Community Expert
January 21, 2025

If you are using the Opera browser switch to something else

kglad
Community Expert
Community Expert
January 21, 2025

@vahagns52188722 

 

you'll need to await an adobe employee (eg, @Shivangi_Gupta) to inform you to contact adobe support.

 

meanwhile, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html


p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

 

<moved from acrobat>

jane-e
Community Expert
Community Expert
January 21, 2025

@vahagns52188722 

 

I've moved your post from Using the Community to the Acrobat forum and added the topic "Cancel Subscription" to your post.

 

Jane