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Participating Frequently
August 10, 2025
Question

Account Issue

  • August 10, 2025
  • 14 replies
  • 403 views

Hi there, I have subscribed to Acrobat Pro trial plan, and now I am trying to cancel it, but for some reason the webpage doesn't work. I can't see my plans and instead there is a message “Unable to load data. An error occurred. Please try again.” Any suggestions how to solve this? Thank you in advance.

 

 
 
 

14 replies

kglad
Community Expert
Community Expert
August 10, 2025

use a different updated non-opera browser. a mobile phone's browser with wifi disabled usually works.

Participating Frequently
August 10, 2025

i tried