Account Locked Due to Compromised Passwords & Malware Attack — Need Escalation (Case ID: ADB-47444245-Y4Y8)

Hello ! Adobe Community & Support Team,

I am writing to seek urgent assistance regarding my locked Adobe account.

# Background of the Issue:

Recently, my system detected several Trojans and malware via Windows Defender. Shortly after, Chrome alerted me about multiple compromised passwords, and I received security warnings about unauthorized login attempts across various online services including Adobe.

I immediately updated passwords for all my accounts. However, I was unable to reset or access my Adobe account as it became locked due to these security triggers.

# Previous Support Attempts:

1. I initially contacted Adobe Support and was advised to wait 24-72 hours without attempting any logins for the automated lock to resolve.

2. I waited over 3 weeks to be safe and attempted to log in again yesterday, but the account remained strictly locked.

3. I contacted Adobe Support again, and agent Jyoti created Case Reference Number ADB-47444245-Y4Y8 and advised me via email to post my issue here on the Community Forums for assistance from staff/moderators.

# Why I Need Immediate Help:

I heavily rely on my Adobe Cloud and Adobe Scan documents for my studies and daily work. All my critical scanned files and study materials are saved under ([Personal information removed by moderator.]) account, so creating a new account is not an option for me. I urgently need access to my existing account and stored documents.

Could a community manager, moderator, or Adobe staff member please look into Case ID: ADB-47444245-Y4Y8 and help me escalate this to the account security team for identity verification and account restoration?

Thank you for your time and support !

Account locked due to compromised passwords & multiple unauthorized access from several locations maybe.