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john-cehan@mitsui-high-tec.com
Participant
January 21, 2020
Answered

Account Ownership

  • January 21, 2020
  • 1 reply
  • 572 views

I have taken over the IT department in my company.  We have 1 license of Adobe Acrobat.  We deleted the email address for the IT guys and I cannot reset the password to his account.  How do I contact support to get ownership transfered to my account?  I have the copy of the Adobe License Certificate to prove the copy of adobe was purchased.

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Correct answer john-cehan@mitsui-high-tec.com

Thanks you for the answer, however I've been on this site several times.  A lot of answers in this forum points users to that site as a reference for contacting Adobe Customer Care.  Where is the contact form on that page?

1 reply

ProDesignTools
Community Expert
ProDesignToolsCommunity Expert
Community Expert
January 22, 2020

Hey John,

 

You can reach Adobe Customer Care from this page:

 

https://helpx.adobe.com/contact.html

J
john-cehan@mitsui-high-tec.comAuthorCorrect answer
Participant
January 22, 2020

Thanks you for the answer, however I've been on this site several times.  A lot of answers in this forum points users to that site as a reference for contacting Adobe Customer Care.  Where is the contact form on that page?

ProDesignTools
Community Expert
ProDesignToolsCommunity Expert
Community Expert
January 22, 2020

Just click on "Your contact options for your product or plan" at the under Popular topics > Helpful links.

 

Or click on the round online chat icon (if available) at the lower right corner of the page.

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