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MARTINIANO
Participating Frequently
May 11, 2026
Question

Account, Payment, & Plan

  • May 11, 2026
  • 4 replies
  • 38 views

Hola a todos, quería consultar si a alguien le pasó esto y sabe cómo solucionarlo: no puedo suscribirme al plan Creative Cloud para Estudiantes porque la página directamente no procesa los pagos. Ya probé con múltiples tarjetas de crédito y débito, y mis bancos me confirman que no registran ningún intento de cobro ni rechazo, por lo que el problema parece ser de la pasarela de Adobe. Como estudiante de Diseño Industrial necesito los programas con urgencia para unas entregas. ¿Alguno tuvo este mismo error hace poco y logró encontrarle la vuelta o sabe de alguna alternativa para poder efectuar el pago?

4 replies

kglad
Community Expert
Community Expert
May 11, 2026

@MARTINIANO 

 

sorry about the hassle, but glad to hear you finally got it resolved.

ShivangiGupta
Community Manager
Community Manager
May 11, 2026

Hi ​@MARTINIANO,

We are sorry for the trouble. Thanks for trying all the suggested steps. Could you confirm which bank is your card associated with?

 

^Shivangi

^Shivangi
MARTINIANO
Participating Frequently
May 11, 2026

mercado pago , mastercard.

ShivangiGupta
Community Manager
Community Manager
May 11, 2026

Thanks for confirming. We are just trying to isolate the problem.

Since you have mentioned that you used multiple cards(debit/credit), were they all from the same bank? If yes, please try making the purchase using a different bank’s payment method.

Also, as the expert suggested, please try subscribing using a different browser or a different device. Sometimes, the device may be blocking the payment.

Let us know how it goes.

 

^Shivangi

^Shivangi
MARTINIANO
Participating Frequently
May 11, 2026

If everything is in order, it seems the page isn't processing any payments from my account. I don't have any previous plans; it's my first time subscribing, but it says the entries are invalid in the payment box. As I said, I tried with several cards and payment methods.

Peru Bob
Community Expert
Community Expert
May 11, 2026

What country are you in?

MARTINIANO
Participating Frequently
May 11, 2026

Argentina¡

kglad
Community Expert
Community Expert
May 11, 2026

@MARTINIANO 

 

try using a mobile phone's updated non-opera browser with wifi disabled.