account suspension

Hello, my account has been suspended due to declined card payments with insufficient credit. How can I restore the service?

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Correct answer jane-e

@Jana336025470z2p

Only Adobe Customer Care can assist with billing. You will need to contact them.

Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

I've moved your post from Using the Community (for forum questions) to Account, Payment, & Plan.

~ Jane

Correct answer

Community Expert

Only Adobe Customer Care can assist with billing. You will need to contact them.

Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "agent"

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

I've moved your post from Using the Community (for forum questions) to Account, Payment, & Plan.

~ Jane

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