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August 16, 2021
Question

accounte

  • August 16, 2021
  • 3 replies
  • 239 views

I have an account on Adobe..and I formatted the device..it asks me to pay again what is the solution؟؟

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    3 replies

    Nancy OShea
    Community Expert
    Community Expert
    August 16, 2021
    quote

    I formatted the device...

    ==========

    @defaultvt8jfw9u6nxx,

    Reinstall the software and log-in to your account.

     

    Nancy O'Shea— Product User & Community Expert
    Kanikas
    Legend
    August 16, 2021

    Hi there, 

     

    I assume you are getting a trial error. Please make sure you are signed in with the correct email address. 

    Please follow steps shared in this link for help: https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

     

    Feel free to update the thread for any other questions. 

     

    Thanks 

    Kanika Sehgal 

     

    Adobe Employee
    August 16, 2021

    Moved threat from 'Team Projects' to a better suited forum.