Skip to main content
Participant
Nov 5, 2026 11:06 AM UTC
Question

Acrobat Pro aylık aboneliğimin iptal

aylık aboneliğimin iptal edildiğini düşünüyordum ancak 4 Kasım 2026 tarihinde kartımdan 669 TL tahsil edildiğini fark ettim. Aboneliğimi kullanmaya devam etmek istemiyorum. Tahsilatın üzerinden yalnızca bir gün geçtiği için 669 TL’nin tamamının iadesini ve aboneliğimin ek ücret olmadan iptal edilmesini talep ediyorum. Yardımcı olabilir misiniz?

 

3 replies

kglad
Community Expert
Community Expert
Nov 5, 2026 1:27 PM UTC

you only showed cancellation of ai for acrobat.  what about your acrobat suscription?  that probably remains active.  check https://account.adobe.com and see.

 

if it is, you’ll need to cancel it to have no obligations to adobe.  but make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

 

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

Translate
AkanshaAshra
Community Manager
Community Manager
Nov 5, 2026 3:58 PM UTC

​

Hi @Precious_intelligence4e2e 

Thank you for writing to the community.

After checking your account details, we can confirm that the subscription has been successfully canceled and the refund has already been processed.

The refunded amount should be credited back to your original payment method within 10-14 business days.

If you have any other questions or need further assistance, please feel free to let us know. We're happy to help.

^Akansha

Translate
Community Expert
Nov 5, 2026 11:09 AM UTC

Check your account to verify what you are subscribed to and cancel all that you do not need

https://account.adobe.com/plans

If you tried cancelling before and have a confirmation email for that then contact Adobe Support and you get a refund. Otherwise refunds follow cancellation so first you need to cancel

https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

Refunds are subject to conditions and process automatically within 10-14 days. For refund rules see

https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

Translate
-Manan