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A
Alexandre5CBB
Participant
December 10, 2020
Question

Acrobat Pro DC licence is not recognized

  • December 10, 2020
  • 2 replies
  • 594 views

Hi everyone,

I'm using an Acrobat Pro DC licence which is supposed to be renewed automatically every year (see screenshot of my account, sorry it's in French).

This morning I received a message that the licence has expired and I have to renew it, and indeed all the DC Pro functions have been deactivated as a consequence (see screenshot).
I went to try and "rebuy" the licence to see what would happen and rightly received a message that I couldn't buy it because I already own a renewable yearly license. No Internet/PC issues or anything.

Thank you for your help.

2 replies

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
December 10, 2020

Hi All,

 

Thank you so much for your cooperation and for your patience on this.
Please sign out from the Acrobat application, restart the app, then sign back in and check.

 

Let us know how it goes and share your observations.

 

Thanks,
Anand Sri.

A
Alexandre5CBBAuthor
Participant
December 10, 2020

Hi Anand,

 

Is working perfectly now, thanks for your help!

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    December 10, 2020

    Hi!

     

    We are extremely sorry for the experience. We are aware of the issue and are working on a priority basis to address this as soon as possible.

    Thanks for your patience on this, we'll keep you posted once the issue gets fixed.

     

    Regards,

    Anand Sri.

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