Active Creative Cloud Pro subscription, but Premiere Pro asks me to subscribe
Hello everyone,
I'm having a problem with my Adobe account.
I have an active Creative Cloud Pro subscription. My subscription appears correctly on my Adobe Account page, my payment is successful, and my plan is active.
However, whenever I open Adobe Premiere Pro, instead of recognizing my subscription, it shows the "Choose the plan that's right for you" screen and asks me to purchase a subscription again.
I've already tried:
- Signing out and signing back into Creative Cloud.
- Restarting my computer.
- Confirming that I'm signed in with the correct Adobe account
- Verifying that my subscription is active on the Adobe website.
Unfortunately, the problem still persists.
Has anyone experienced this issue before? Is this a licensing/synchronization problem with my Adobe account, or is there another solution I should try?
I've attached screenshots of my active subscription and the screen Premiere Pro shows when it launches.
Thank you in advance for your help.
