Add mailing address to invoice

Forum|Forum|5 years ago
February 3, 2021
2 replies
218 views

I bought a subscription to InDesign yesterday and downloaded the software.

I received a PDF invoice via email, but my complete mailing address is missing from the invoice. Is there any way to add my mailing address to my Adobe customer profile and regenerate the invoice? I have searched but can't find any way to do this.

I live in Germany and an invoice is not valid without a complete address.

Thanks, Gary

This topic has been closed for replies.

Nancy OShea

Community Expert

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.

https://account.adobe.com/plans
2. Scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

Nancy O'Shea— Product User & Community Expert

G

Gary5EB7Author

Participant

Thanks!

I couldn't find the Contact Adobe link. I am in Germany so the whole page is in German. I tried to find a way to change my profile language to English, but couldn't do it.

But the good news is: I set up a different payment method last week that requires a full customer address (SEPA direct withdrawal). Just now I downloaded the current InDesign invoice again (same file name), but it now includes my fulll address.

So the problem solved itself.

kglad

Community Expert

this (Print a copy of the invoice for your Adobe purchase) has general info for managing your invoice. you'll need to do some sleuthing to emend your address but it's still a good place to start.

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