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Participant
Sep 22, 2026 5:19 AM UTC
Answered

Adobe

Я требую, чтобы Adobe удалил все данные о моей банковской карте, забыл их и никогда не использовал. Я не собираюсь приобретать вашу продукцию. Хочу после этого получить подтверждение того, что ваша компания стерла все данные о моей банковской карте. Жду обратной связи. Спасибо!

    Manan JoshiCorrect answer
    Community Expert
    Sep 22, 2026 5:26 AM UTC

    2 replies

    ShivangiGupta
    Community Manager
    Community Manager
    Sep 22, 2026 10:44 AM UTC

    Hi @Giddy_society6d90 ,

    Thank you for reaching out. I understand your concern about having your credit card information removed from your Adobe account.

    After reviewing the account, I can see that there is an active Adobe Acrobat Pro subscription and an outstanding balance. Payment information linked to an active subscription or unpaid charges cannot be removed until all billing obligations have been resolved.

    If you no longer wish to continue the subscription, you can cancel the plan and clear any remaining balance.

    You can refer to this article for more details: https://adobe.ly/4y8psaB

    Let us know if you have any additional questions.


    ^Shivangi

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    ^Shivangi
    Manan JoshiCommunity ExpertCorrect answer
    Community Expert
    Sep 22, 2026 5:26 AM UTC