adobe

Question

Una pregunta, si ya realicé mi pago anual de la Suite de adobe, como puedo eliminar mi cuenta de pago? para que no me vaya a generar la activación de otro año?

gupta shivangi · Accepted Answer

Hi @DIANA CAROLIN35376932tfjc,We appreciate you contacting us. As per your account info, you have an active Creative cloud subscription since last 1 year.Please check this article to kno about the renewal and cancellation process: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html We hope it helps. Thanks,Shivangi

kglad · Answer

you cannot (at this time). you should set a reminder (eg, on your mobile phone) to cancel your subscription just prior to renewal.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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