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skillful_Twilightb6ee
Participant
September 26, 2026
Answered

Adobe Abo ohne Konto abmelden

  • September 26, 2026
  • 1 reply
  • 15 views

Ich habe von Adobe über Paypal monatliche Abbuchungen bekommen, kann diese jedoch nicht meinem account zuordnen oder einer mail adresse. Daher kann ich sie auch nicht in meinem account stornieren.

Wie kann ich diese Abos stornieren?

Ich habe keine Mail bzgl. der Abos erhalten und möchte auch kein Upgrade. 

Rechnungsnummer
BL3562537499

Transaktion 27.08.2026

Rechnungsbetrag € 19,34.

Bitte stornieren Sie die Abos. Ich habe sie nicht genutzt und werde sie auch nicht benötigen. 

    Correct answer ShivangiGupta

    Hi ​@skillful_Twilightb6ee ,

    Thanks for reaching out.

    I checked the email address associated with your community profile, but I was unable to find any active or trial Adobe subscription linked to that account.

    Since you mentioned PayPal charges, it's possible that the subscription is associated with a different Adobe account or email address. To help identify the source of the charge, please use Adobe's Charge Finder tool:

    https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/unknown-charge-on-bill.html

    The Charge Finder can help locate the Adobe account connected to the transaction by using details from the charge. Once you've identified the account, you'll be able to review and manage the associated subscription, including cancellation options if needed.

    https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

    If you're unable to locate the subscription after using the Charge Finder, please let us know, and we'll do our best to point you in the right direction.

    Thanks,

    ^Shivangi

    1 reply

    ShivangiGupta
    Community Manager
    ShivangiGuptaCommunity ManagerCorrect answer
    Community Manager
    September 29, 2026

    Hi ​@skillful_Twilightb6ee ,

    Thanks for reaching out.

    I checked the email address associated with your community profile, but I was unable to find any active or trial Adobe subscription linked to that account.

    Since you mentioned PayPal charges, it's possible that the subscription is associated with a different Adobe account or email address. To help identify the source of the charge, please use Adobe's Charge Finder tool:

    https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/unknown-charge-on-bill.html

    The Charge Finder can help locate the Adobe account connected to the transaction by using details from the charge. Once you've identified the account, you'll be able to review and manage the associated subscription, including cancellation options if needed.

    https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html

    If you're unable to locate the subscription after using the Charge Finder, please let us know, and we'll do our best to point you in the right direction.

    Thanks,

    ^Shivangi

    ^Shivangi
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