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Michael5c73
Participant
August 24, 2020
Question

Adobe Account

  • August 24, 2020
  • 1 reply
  • 209 views

Adbode just took a payment out of my bank account, I pay for commercial use why is all my apps saying start trial and I have had this account over a year.

 

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    1 reply

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    August 24, 2020

    Try the steps mentioned in the following link
    https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
    If it doesn't work, then you need to contact support.
    Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
    https://helpx.adobe.com/contact.html
    Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
    Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    -Manan
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