Adobe Account Access App crashes on iOS

Forum|Forum|1 month ago
February 27, 2026
15 replies
716 views

Hi Jeffrey,
I am having the same issue.
Specs: iPhone 17 Pro Max iOS 26.3
When I try to sign in, the app crashes and I can’t access my account. I’ve tried multiple times with no success. I do receive the verification text and email from Adobe, but the app crashes during the sign-in process.
I deleted and reinstalled the app on my phone, but the issue continues.
I’m concerned about logging out on my Mac in case I’m unable to sign back in there as well.

Please help.
Thank you, 
Michael Tierney

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Correct answer kglad

@user8454698

go to your account, https://account.adobe.com

disable 2fa

sign out from adobe.com and then sign in

hopefully no problems with that, otherwise update this thread

if no problems, go back to your account and enable 2fa

sign out from adobe.com and sign back in

update this

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U

user8454698Author

Known Participant

@user8454698
if this helps

U

user8454698Author

Known Participant

@kglad ok I just did that. ( I did it before but just wanted to make sure.)

I sign in & pop it stops working on my iPhone.
& I get these messages.

Do I need to reset a sign in option?
thanks