Adobe Account Access App crashes on iOS

Thread summary

A user reported that the Adobe Account Access app crashed on their iPhone whenever they tried to sign in, preventing access to their Adobe account. The verification text and email arrived correctly, but the app itself crashed during the sign-in step. Uninstalling and reinstalling the app did not resolve the issue.

Technical details:

• Operating system: iOS (iOS 26.3, per the reporting user's device)
• Device: iPhone 17 Pro Max

Suggestions shared by other participants

• kglad (Community Expert) recommended disabling two-step verification (2FA) from the Adobe account security settings, signing out and back in to confirm the issue was resolved, and then re-enabling 2FA and signing out/in again to confirm it stayed resolved. The original poster confirmed this fixed the crash.
• Miemo Penttinen additionally found that after disabling and re-enabling 2FA, a second device got stuck in a sign-in loop, and that deleting and reinstalling the app on that device resolved it.

Suggested solutions by Adobe

1. If the Adobe Account Access app crashes when you try to sign in, check whether you have two-step verification or the app set up on more than one device, this is a common trigger. Remove any old or extra devices from your account's sign-in and security settings, then try signing in again.
2. If the crash persists, turn off two-step verification, sign out and back in to your account, and then turn two-step verification back on and sign out and back in again to confirm everything works: https://helpx.adobe.com/account/individual/sign-in-and-security/security-and-recovery/deactivate-two-step-verification.html
3. If you can't get the app to sign you in at all, use an alternate sign-in method (such as an authentication code sent to your email) instead of relying solely on the app: https://helpx.adobe.com/account/individual/sign-in-and-security/sign-in-methods/cant-sign-in-using-adobe-account-access-app.html
4. You can deactivate your Account access app from your account settings and use your password or another method instead: https://helpx.adobe.com/account/individual/sign-in-and-security/sign-in-methods/deactivate-adobe-account-access-app.html